Dana Whitfield
(555) 010-0142 • dana.whitfield@example.com
Professional Summary
Customer support specialist with 4 years of experience handling customer emails, chats, phone calls and returns.
Professional Experience
- Suggested wording: Handled approximately 40 customer inquiries daily across email and chat channels
Original wording: Responsible for answering customer emails and chats, about 40 a day - Helped train new people on the team
- Suggested wording: Processed returns and developed a checklist utilized by the entire team
Original wording: Worked on returns and made a checklist the whole team used - Covered the phone queue on weekends during the holiday season